Refund & Returns
At Relieva™, we want every customer to feel confident and satisfied with their purchase. Our mission is to provide a smooth, transparent shopping experience — from checkout to after-sales support.
Here’s everything you need to know about our returns and refunds:
📅 30-Day Satisfaction Guarantee
We back our products with a 30-Day Satisfaction Guarantee. If you’re not fully happy with your order, we’ll work with you to make it right — whether through usage tips, an exchange, or a refund depending on the situation.
Please note:
- Refund requests require clear photo or video evidence of product condition and results.
- Shipping fees are non-refundable.
📦 Returns
To qualify for a return:
- The item must be unused, unopened, and in original packaging.
- You must request a return within 15 days of delivery.
How it works:
- Contact our support team with a photo of the unopened product.
- Once approved, we’ll send you the return address and instructions.
- After inspection of the returned item, we’ll process a refund of your order subtotal (excluding shipping).
Additional notes:
- ⏳ Refunds may take 5–10 business days to be processed by your bank or card provider.
- 🚚 Return shipping costs are the customer’s responsibility.
- ⚠️ We cannot accept opened or used products for hygienic and safety reasons.
🧼 Hygiene & Safety Policy
For the health and safety of all our customers, returns of opened or used items are strictly not accepted. This ensures every product you receive is fresh, safe, and of the highest quality.
💥 Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. We’ll arrange a replacement or another suitable solution.
When contacting us, please include:
- A short description of the issue.
- Clear photos of the item and its packaging.
📦 Shipping Times
We process and ship orders as quickly as possible. Once an order is placed, it is handed to our shipping partners.
Estimated transit times (business days):
- United States: 5–18 days
- United Kingdom: 7–18 days
- Australia: 7–18 days
- Canada: 7–18 days
- Europe: 7–18 days
- Asia: 7–18 days
❓ Need Help?
Our support team is here to assist you with any questions regarding your order, product, or return.
📧 Contact us at: support@relieva.shop
Response times are usually within 24h on weekdays. Please allow up to 48h on weekends or holidays.
⚖️ Important Note
Relieva™ reserves the right to update this Return & Refund Policy at any time. It is the customer’s responsibility to review the latest version before purchasing. By completing a purchase, you agree to this policy.