Privacy policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s IP address to learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and updates.
Text marketing (if applicable): With your permission, we may send you SMS updates, including checkout reminders.
SECTION 2 - CONSENT
How do we get your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose.
If we ask for your information for a secondary reason, like marketing, we will either ask directly for your consent or give you the option to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or continue using your information at any time by contacting us at support@relieva.shop.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products.
Your data is stored securely through Shopify’s databases and servers, protected by firewalls.
Payments:
- If you use a direct payment gateway, Shopify stores your credit card data.
- It is encrypted using PCI-DSS (Payment Card Industry Data Security Standard).
- Your transaction data is stored only as long as needed to complete your purchase, then deleted.
- All direct gateways comply with PCI-DSS standards (Visa, Mastercard, Amex, Discover).
For more details, see Shopify’s Terms of Service and Privacy Policy.
SECTION 5 - THIRD-PARTY SERVICES
Third-party providers (e.g., payment processors) collect and use your information only to the extent necessary to perform their services.
These providers may have their own privacy policies and may be located in other jurisdictions. For example, if your payment is processed in the United States, your data may be subject to U.S. laws.
Once you leave our store’s site or are redirected to a third-party website, you are no longer governed by this Privacy Policy.
Analytics: Our store uses Google Analytics to understand visitor activity.
SECTION 6 - SECURITY
We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.
If you provide credit card details, the data is encrypted with SSL (Secure Socket Layer) and AES-256 encryption.
While no system is 100% secure, we comply with PCI-DSS and apply additional safeguards.
SECTION 7 - COOKIES
Here are some cookies we use:
-
_session_id: Stores information about your session. -
_shopify_visit: Tracks number of visits (30 min). -
_shopify_uniq: Counts visits per customer (expires daily). -
cart: Stores cart contents (2 weeks). -
_secure_session_id: Session cookie. -
storefront_digest: Used if the shop has a password. -
PREF: Set by Google, tracks visitors and referrers.
You may choose to disable cookies in your browser.
SECTION 8 - AGE OF CONSENT
By using this site, you confirm you are at least the age of majority in your state/province of residence, or you have given consent for a minor dependent to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Changes take effect immediately upon posting on our website.
If our store is acquired or merged with another company, your information may be transferred to the new owners.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, or simply want more details, please contact our Privacy Officer at: